Frequently Asked Questions

About the product

How does the air compression system work?

The AirPack Pro comes with a small hand pump that connects to the bag’s valve. Simply pack your items, seal the bag, and pump out the excess air. This compresses the contents and reduces the bag’s overall size — letting you fit significantly more than a standard bag of the same dimensions.

Will it fit in the overhead bin?

Yes. The AirPack Pro is designed to meet carry-on size requirements for most major airlines including Qantas, Virgin, Jetstar, and international carriers. We recommend checking your specific airline’s size policy before travel.

What laptop size does it fit?

The padded laptop compartment fits laptops up to 16 inches.

Is it waterproof?

The AirPack Pro is made from water-resistant materials, meaning it can handle light rain and splashes. It is not fully waterproof and we don’t recommend submerging it.

Orders & shipping

How long does shipping take?

Standard shipping within Australia takes 5–8 business days. Express options are also available at checkout. See our Shipping Policy for full details.

Do you ship internationally?

Yes! We ship to most countries. International delivery typically takes 10–18 business days.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number by email.

Returns

What if I’m not happy with my purchase?

No worries — we offer a 30-day return policy. See our Returns & Refunds page for details.

Still have questions?

Email us at Truehowled@gmail.com and we’ll get back to you within 24 hours.